FARNBOROUGH - FREQUENTLY ASKED QUESTIONS
To ensure our visitors can make the most of the 2019 Show, we have compiled a large list of frequently asked questions and answers.
Q: When is the show?
The Big One show date in Farnborough is the 23rd and 24th March 2019.
Q: What are the show opening hours?
Advance Ticket holders can enter the event at 9am on both days. Tickets on the door are sold from 9:30am. The event closes at 5pm Saturday, 4:30pm Sunday.
Q: Where is the event?
Should you decide to travel by car, Farnborough International Exhibition & Conference Centre is located just off the A325, accessible from the M3 (J4) and A31. Please follow signs for event car parking. For SatNav directions please use the postcode GU14 6AZ that will take you to the Queen’s Roundabout. From here, follow signs for event car parking.
Q: When will the tickets and VIP tickets go on sale?
Tickets are on sale. VIP tickets are limited.
Q: Why is there a transaction fee when buying tickets?
This is a standard practice when using SEE Tickets who are our ticket provider. The transaction fee is £1.50 for E-ticket (Print-at-home) or £2.50 for Standard Delivery. Please note that this fee is per transaction and not per ticket. This fee covers staff to come to the venue to scan your tickets, processing the orders, transaction bank charges and delivery charges on the standard delivery option. Using See Tickets means that we can offer ticket sales and customer service, 7 days a week for 24 hours a day.
Q: Is car parking FREE and will there be any issues with parking in 2019?
Yes and there is a special area for our VIP ticket holders. These will all be clearly signed posted as you enter the showground.
Will there be any issues with parking again this year? The free parking was an issue this year for many of our visitors, with lots of people having to park further away from the entrance than anticipated. We can only apologise for this. This was due to the wet weather in the run up to the show meaning that the venue would not allow the usual grass option for parking which we have been able to use for the past 9 years. However we are working really hard on improving this for the 2019 show, in deep talks with both the venue and our planning teams and reviewing all options whatever the weather throws at us and please be assured that this is one of our very top priorities for the 2019 show.
UPDATE: · We have been working hard with the venue and the 2018 parking issues have been ironed out and we will be allowed to park on the grass as in previous years, we have also improved the signage and secured a new back-up plan with parking on the adjoining business parks if needed!
Q: Is there disabled access?
Yes there is. Please show your blue badge on arrival to the showground to gain access to this designated area.
Q: Concession Tickets
Concession tickets are only available for our visitors who are over 65's, ages 12 to 15 years and students. Proof will be required. Disabled visitors are eligible to access a carer ticket for free entry, when purchasing a standard adult advance ticket.
Q: Can a disabled carer get in the show for free?
The Big One welcomes visits from people with disabilities to the event along with their assistance dogs and we take every precaution to ensure maximum safety and enjoyment for everyone. A person will be eligible for complimentary access to the show if they are accompanying a registered disabled person that has one of the following proofs of entitlement and they have an application form filled in:
1. Letter from consultant/doctor detailing the name of the person, the condition and why they are eligible and in need of a carer.
2. Letter/notice of entitlement for Personal Independent Payment (PIP)
3. Copy/proof of DLA entitlement
4. Letter/proof of Dept of Working Pension (DWP)
Any of these proofs of entitlement will need to be supported by photographic ID.
Q: Are children free?
Yes if the child is under 12 years at the time of the event and is accompanied by a paying adult. Children aged 12-15 will be able to purchase at the concessionary ticket price.
Q: Do you need a ticket for the Demonstration Arena?
You do not need a ticket to watch these shows, however the seating is allocated on a 1st come 1st serve basis.
Q: Are there crèche facilities?
There are not.
Q: What is the Medical/First Aid procedure?
Please advise an onsite steward of any incident.
Q: Are dogs allowed?
No, unless it is a assistance dog.
Q: Is there a cash machine on site?
Yes there is a cash machine.
Q: Can I take pictures/video at the event?
Photos are fine and we'd be delighted to receive them too! We have our own team creating video, so please ask for permission if you have a video request. Share photos with TBO on our Facebook page, Twitter or YouTube.
Q: Free magazine offer on print at home tickets
Tickets bought in advance of the show will have a special offer delivered on the print at home tickets. This offer is to claim a free copy of Angling Times, Sea Angler or Improve Your Coarse Fishing worth up to £3.80. This magazine will be the latest new magazine delivered via post. All claim details will be on the email and print at home document. Terms and Conditions to claim the free magazine: Call times are Monday-Friday 9am-8pm, Saturdays 10am-4pm and Sunday 10am to 2pm. Calls are free from any UK landline and mobiles. Texts are free but standard network rate charges may apply. You may get free texts as part of your call package – please check with your phone provider. This offer cannot be used in conjunction with any other offer. Offer available for UK addresses only and limited to one per household. Offer closes 31st March 2019. This offer is provided by Bauer Consumer Media Ltd.